Pruitt's Auto Collision: Info

Frequently Asked Questions
How do I find my claim number?
Are you open on Saturday?
If my vehicle's frame is damaged is the car a total loss?
Can you match my car paint color?
Can I get other service work done on my car while it is at Pruitt’s?
How long will the repairs take?
Can I get a ride when I bring in my car?
How can I get a rental car, and will it cost me?
How will I know when my vehicle is ready?
Is there a warranty on the repairs made to my vehicle?
Do I have to pay a deductible?
What forms of payment do you accept?
What are Betterment Charges?
Can I wash my car after it is repaired?

How do I find my claim number?
Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process, Pruitt’s will do the rest.
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Are you open Saturday?
No, however we accept appointments for after hours.
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If my vehicle's frame is damaged is the car a total loss?
Not necessarily. A vehicle can sometimes be claimed a total loss if the price of repairs exceeds the insurance company's determined value of your vehicle. Most current models are built with unibody construction (frame and body as one). Our highly skilled technicians, with the aid of our state-of the-art computer measuring system , can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.
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Can you match my car’s paint color?
Absolutely. Pruitt’s has invested in the best paint system available and constantly upgrades its technology and equipment to ensure that each vehicle's paint is properly matched.
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Can I get other service work done on my car while it is at Pruitt’s?
Yes. Please inform us what other work you would like done at the time your car is scheduled for repairs so that we can make the necessary arrangements.
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How long will the repairs take?
Pruitt’s will give you an estimated time when they provide you with an estimated cost. Sometimes unforeseen circumstances may arise, such as special order parts, but you will be informed if we encounter any delay in the process.
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Can I get a ride when I bring in my car?
Yes. Pruitt’s provides superior customer service to ensure each customer’s visit is as painless as possible. We provide courtesy pickup & drop off service.
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How can I get a rental car, and will it cost me?
We will provide convenience of a rental while your car is being repaird, simply complete our request form or call us to request arrangements. Insurance companies may pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.
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How will I know when my vehicle is ready?
Pruitt’s will notify you when your vehicle is ready to be picked up. Feel free to call or e-mail Pruitt’s during the repair process if you have questions or concerns.
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Is there a warranty on repairs made to my vehicle?
Yes. Pruitt’s guarantees all repairs with a limited Lifetime Warranty.
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Do I have to pay a deductible?
The amount of deductible that you will be responsible for is determined by your insurance policy. Contact your agent to find out how much your deductible is and if it has been waived or not (based on your coverage, fault and review of the accident report filed with the police department). If you are responsible for paying a deductable, you may pay it when you pick up your vehicle.
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What forms of payment do you accept?
Credit card (Visa, Mastercard, & Discover), cash and checks are accepted as payment for your portion of the repairs to your vehicle.
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What are Betterment Charges?
Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.
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Can I wash my car after it is repaired?
Recommendations and precautions in the first 30 days after vehicle repair:
DO: Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. Always use clean fresh water. Wash your vehicle in the shade
DONT: Use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface. Do not "dry wipe" your vehicle, it can scratch the finish. Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days. Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface. Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish. Do not scrape ice or snow from the newly painted surface. Also do not wax or polish the vehicle until 90 days after the repair. This will allow the finish to dry and harden completely.
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Frequently Asked Questions How do I find my claim number? Are you open on Saturday? If my vehicle's frame is damaged is the car a total loss? Can you match my car paint color? Can I get other service work done on my car while it is at Pruitt’s? How long will the repairs take? Can I get a ride when I bring in my car? How can I get a rental car, and will it cost me? How will I know when my vehicle is ready? Is there a warranty on the repairs made to my vehicle? Do I have to pay a deductible? What forms of payment do you accept? What are Betterment Charges? Can I wash my car after it is repaired? How do I find my claim number? Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process, Pruitt’s will do the rest. Back to Top Are you open Saturday? No, however we accept appointments for after hours. Back to Top If my vehicle's frame is damaged is the car a total loss? Not necessarily. A vehicle can sometimes be claimed a total loss if the price of repairs exceeds the insurance company's determined value of your vehicle. Most current models are built with unibody construction (frame and body as one). Our highly skilled technicians, with the aid of our state-of the-art computer measuring system , can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced. Back to Top Can you match my car’s paint color? Absolutely. Pruitt’s has invested in the best paint system available and constantly upgrades its technology and equipment to ensure that each vehicle's paint is properly matched. Back to Top Can I get other service work done on my car while it is at Pruitt’s? Yes. Please inform us what other work you would like done at the time your car is scheduled for repairs so that we can make the necessary arrangements. Back to Top How long will the repairs take? Pruitt’s will give you an estimated time when they provide you with an estimated cost. Sometimes unforeseen circumstances may arise, such as special order parts, but you will be informed if we encounter any delay in the process. Back to Top Can I get a ride when I bring in my car? Yes. Pruitt’s provides superior customer service to ensure each customer’s visit is as painless as possible. We provide courtesy pickup & drop off service. Back to Top How can I get a rental car, and will it cost me? We will provide convenience of a rental while your car is being repaird, simply complete our request form or call us to request arrangements. Insurance companies may pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are. Back to Top How will I know when my vehicle is ready? Pruitt’s will notify you when your vehicle is ready to be picked up. Feel free to call or e-mail Pruitt’s during the repair process if you have questions or concerns. Back to Top Is there a warranty on repairs made to my vehicle? Yes. Pruitt’s guarantees all repairs with a limited Lifetime Warranty. Back to Top Do I have to pay a deductible? The amount of deductible that you will be responsible for is determined by your insurance policy. Contact your agent to find out how much your deductible is and if it has been waived or not (based on your coverage, fault and review of the accident report filed with the police department). If you are responsible for paying a deductable, you may pay it when you pick up your vehicle. Back to Top What forms of payment do you accept? Credit card (Visa, Mastercard, & Discover), cash and checks are accepted as payment for your portion of the repairs to your vehicle. Back to Top What are Betterment Charges? Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle. Back to Top Can I wash my car after it is repaired? Recommendations and precautions in the first 30 days after vehicle repair: DO: Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. Always use clean fresh water. Wash your vehicle in the shade DONT: Use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface. Do not "dry wipe" your vehicle, it can scratch the finish. Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days. Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface. Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish. Do not scrape ice or snow from the newly painted surface. Also do not wax or polish the vehicle until 90 days after the repair. This will allow the finish to dry and harden completely. Back to Top	Pruitt’s Auto Collision is located at: 8231 N Owasso Expressway Owasso OK 74055 on the east service road just down from Classic Chevrolet Click here to view directions 918-274-4499 fax 918-274-0405 Business Hours: Monday – Friday 7am to 5 pm, after hours by appointment Email Us
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