A.G. Pruitt warns Oklahomans of “Steering” by Insurance and Auto Body Repair Shops

This winter, Oklahoma Attorney General Scott Pruitt sent a stern message to insurers when he warned consumers of the practice known as “steering.”


The Attorney General’s Public Protection Unit provides consumers the following tips when having their vehicle repaired:

·        Consumers do not have to go to an insurance company’s “preferred” or “approved” auto body repair shop.
·        It is your car and your choice where to repair it. The insurer is responsible for the reasonable cost of restoring your car to pre-accident condition.
·        A warranty on a repair is made between a consumer and the body shop, not the insurance company.
·        You pay the same deductible wherever you go.
·        When selecting an auto body repair shop, get referrals from friends, family, neighbors or co-workers – someone without a vested interest in your decision.
·        Never be afraid to ask questions or request information, interview the repair shop or ask for a tour.

Pruitt (no relation to Pruitt’s Auto Collision) was recently re-elected as OK Attorney General, and joins the growing chorus of attorneys general and senators who aim to hold auto insurers accountable for their actions. Louisiana’s Attorney General has already filed a suit against State Farm. Meanwhile Mississippi’s Attorney General is expected to file a suit of their own against other insurers. Following a recent CNN investigation aired on Anderson Cooper 360, Sen. Richard Blumenthal, D- Connecticut, called on the Department of Justice to conduct a national-level investigation into insurance related scams involving inferior parts.

Pruitt’s Auto Collision always uses new, manufacturer-specified parts for repairs. Our A+ rating with the BBB reinforces what our customers have been saying for years: Pruitt’s Auto Collision delivers quality repairs you can trust.

To report suspected fraud, contact the Attorney General’s Public Protection Unit at (405) 521-2029 or (918) 581-2885 or e-mailpublic.protection@oag.ok.gov.

For a free estimate from Pruitt’s Auto Collision, call 918-274-4499.